PRIVACY POLICY

At Frmd Artistry, your privacy matters to us.

This Privacy Policy explains how Frmd Artistry collects, uses, stores and protects your personal information when you visit our website, contact us, make a booking or receive a treatment.

By providing your personal information to Frmd Artistry, you acknowledge that it may be handled in accordance with this Privacy Policy.

1. INFORMATION WE MAY COLLECT

The information we collect will depend on how you interact with Frmd Artistry.

This may include:

  • Your name

  • Phone number

  • Email address

  • Date of birth

  • Booking and appointment information

  • Treatment history

  • Consultation and consent information

  • Information about your skin, brows, lips or other treatment areas

  • Medical information relevant to determining whether a treatment is suitable for you

  • Information about medications, allergies or previous treatments where relevant

  • Photographs or videos taken before, during or after a treatment

  • Messages, emails and enquiries you send to us

  • Payment and transaction information

  • Reviews, feedback or other information you voluntarily provide

  • Information collected when you visit or interact with our website

Some information we collect may be considered sensitive information, particularly information relating to your health.

We only ask for this information where it is reasonably necessary to assess treatment suitability, provide your treatment safely or meet our legal and professional obligations.

2. HOW WE COLLECT YOUR INFORMATION

We generally collect personal information directly from you.

This may happen when you:

  • Book an appointment

  • Complete a consultation or consent form

  • Contact us by email, phone, social media or through our website

  • Send us photographs for treatment assessment

  • Attend an appointment

  • Make a payment

  • Join a mailing list

  • Leave a review or provide feedback

  • Interact with our website

Information may also be collected through third party services that Frmd uses to operate the business, such as booking systems, payment providers, website platforms, forms and communication services.

3. WHY WE COLLECT YOUR INFORMATION

We may collect and use your personal information to:

  • Manage your appointments and bookings

  • Communicate with you about your appointment

  • Assess whether a treatment is suitable for you

  • Provide safe and personalised treatments

  • Maintain treatment and client records

  • Provide pre care and aftercare information

  • Process payments

  • Respond to questions and enquiries

  • Contact you regarding your treatment or healing where appropriate

  • Improve our services and client experience

  • Operate and improve our website

  • Maintain business and financial records

  • Meet our legal, insurance and professional obligations

  • Send marketing communications where you have agreed to receive them

We will only use sensitive information for purposes directly related to why it was collected, unless otherwise permitted or required by law.

4. TREATMENT AND MEDICAL INFORMATION

Certain Frmd Artistry treatments, particularly cosmetic tattooing, require us to collect information about your health, medications, allergies, previous treatments and other factors that may affect treatment suitability or healing.

This information allows us to make informed decisions about whether it is appropriate and safe to proceed with your treatment.

Please provide complete and accurate information when completing consultation and consent forms.

If your circumstances change, you should let us know before your next appointment.

5. PHOTOGRAPHS AND VIDEOS

Frmd Artistry may take photographs or videos before, during or after your appointment for treatment records, progress comparisons and documentation.

These images will not automatically be used for marketing.

Where we would like to use identifiable photographs or videos for our website, social media, education or promotional content, we will seek your consent where required.

You can let us know if you do not want your images used for marketing.

Choosing not to consent to marketing use will not affect your ability to receive a treatment.

6. MARKETING COMMUNICATIONS

If you choose to receive updates from Frmd Artistry, we may contact you regarding appointments, new services, availability, promotions, studio news or other relevant updates.

You can unsubscribe from marketing communications at any time.

Appointment confirmations, reminders and important treatment communications are considered service communications and may still be sent where necessary to manage your booking.

7. PAYMENTS

Payments may be processed through third party payment providers.

Frmd Artistry does not necessarily receive or store your complete payment card details when payments are processed through these providers.

Payment providers handle information according to their own privacy policies and security procedures.

8. OUR WEBSITE

When you visit the Frmd Artistry website, certain technical information may be collected automatically.

This can include:

  • Your device type

  • Browser information

  • General location information

  • Pages you visit

  • How you interact with the website

  • The website that referred you to us

This information may be collected through cookies, analytics services and similar technologies.

We may use this information to understand how our website is being used, improve your experience and understand which content or services are most useful to visitors.

You can manage cookies through your browser settings.

9. THIRD PARTY SERVICES

Frmd Artistry uses third party platforms and service providers to operate different parts of the business.

These may include providers relating to:

  • Website hosting

  • Online bookings

  • Digital consultation forms

  • Payments

  • Email and communications

  • Accounting and business administration

  • Cloud storage

  • Website analytics

  • Marketing

Some of these providers may collect, store or process personal information on our behalf.

They are responsible for handling information in accordance with their own privacy obligations and policies.

10. OVERSEAS STORAGE AND PROCESSING

Some of the technology and service providers used by Frmd Artistry may store or process information using servers located outside Australia.

The location of this information may vary depending on the provider and the services being used.

Where reasonably possible, Frmd Artistry takes steps to use reputable providers with appropriate privacy and security practices.

11. HOW WE STORE AND PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through secure business systems and trusted third party providers.

Access to client information is limited to people who reasonably require it for the operation of Frmd Artistry.

No online or electronic storage system can guarantee complete security, but we take reasonable precautions appropriate to the information we hold.

12. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information for as long as reasonably necessary for the purpose it was collected, including treatment records, business administration, insurance requirements and legal obligations.

When information is no longer required, we may securely destroy or de identify it where appropriate.

13. ACCESSING YOUR INFORMATION

You may request access to personal information Frmd Artistry holds about you.

To make a request, please contact us using the contact details on our website.

We may need to verify your identity before providing access.

In some circumstances we may be legally permitted or required to refuse access to certain information. If this occurs, we will explain the reason where appropriate.

14. CORRECTING YOUR INFORMATION

We want the personal information we hold about you to remain accurate and current.

If you believe any information is incorrect, incomplete or out of date, please contact us and we will take reasonable steps to update it.

You can also update relevant information with us at your next appointment.

15. PRIVACY CONCERNS OR COMPLAINTS

If you have a question or concern about how Frmd Artistry has handled your personal information, please contact us first so we can look into it.

Please include enough information for us to understand your concern.

We will review the matter and respond within a reasonable period.

If you are not satisfied with our response and Australian privacy legislation applies to your circumstances, you may also be able to contact the Office of the Australian Information Commissioner.

16. LINKS TO OTHER WEBSITES

Our website may include links to other websites, booking platforms, payment services or social media platforms.

Frmd Artistry is not responsible for the privacy practices of third party websites.

We recommend reviewing the privacy policy of any external service before providing personal information.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or the way we manage personal information.

The most current version will be available on the Frmd Artistry website.

18. CONTACT US

If you have any questions about this Privacy Policy, would like to access or correct your information, or would like to make a privacy complaint, please contact Frmd Artistry using the contact details provided on our website.

Last updated September 2026